AI voice agent that answers every call
Pick up the phone calls and website chats you don't have time for — and turn them into booked appointments and answered questions.
An AI voice agent is a conversational assistant that answers inbound phone calls and live website chats on your behalf — it greets the caller, understands what they need, looks up answers, books appointments, and passes the call to a person when it should.
What it does
- Answers inbound phone calls and web chats in natural conversation, in your chosen language.
- Looks up answers from a knowledge base you control — opening hours, services, prices, policies — instead of guessing.
- Books appointments straight into a connected calendar and confirms them with the caller.
- Knows when it's out of its depth and hands the call to the right person — telling them who is calling and why before they say hello — or takes a message.
How it works
- Describe the agent
Write what it should do in plain language, or let the platform draft the instructions from a short brief.
- Connect what it needs
Add a phone number, embed the web widget, upload your knowledge, and connect a calendar.
- Go live
Switch it on. Test it from the dashboard, then point your number or share the link.
Capabilities
- Phone + web voice + web chat from one agent
- 30 natural voices across 22 languages
- Knowledge base from PDFs, documents, and web pages
- Structured data tables the agent reads and updates mid-call — bookings, prices, stock
- Caller recognition — greets returning callers by name and tailors the call
- Calendar availability check + appointment booking
- Call forwarding to people or departments, with an allow-list
- Call whisper — the person picking up hears who is calling and why, in the agent's voice, and can accept or decline
- Warm hand-over — the agent briefs your colleague first and answers their questions while the caller holds
- Post-call email summaries and follow-ups
- Per-call transcripts and a searchable history
Who it's for
Answer reservation and front-desk calls around the clock; book and confirm stays.
Handle appointment booking and routine questions so reception isn't tied to the phone.
Catch every job enquiry while you're on-site; take details and call back.
Screen and route incoming calls, take messages, and answer common questions.
Frequently asked questions
What is an AI voice agent?
An AI voice agent is software that answers phone calls and chats in natural conversation — greeting callers, answering from your knowledge base, booking appointments, and handing off to a person when needed.
Does it work on the phone and the website?
Yes. One agent can answer a phone number, a chat or voice widget embedded on your site, and a shareable link — you choose which channels to enable.
Which languages are supported?
22 languages with 30 natural voices. You pick the language and voice, and can test any of them before going live.
Can it book appointments?
Yes — connect a calendar and the agent checks availability during the call and books the slot, then confirms it with the caller.
What happens when it can't answer?
You define when it should forward to a person or department (with an allow-list of approved destinations) or take a message — it never guesses at answers it doesn't have.
Does the person I forward to know who's calling?
Yes. Before they are connected, the agent tells them — in its own voice — who is calling and why, and they press a key to accept or decline. Or choose the warm hand-over: the caller holds with music while the agent talks to your colleague, answers their questions from the conversation, and connects only on a yes. If they can't take it, the caller comes back to the agent with the colleague's message.
Ready to build your voice & chat agent?
Set it up in minutes — no code, no infrastructure to manage.
Get in touch