AI email agent that handles your inbox
Read every incoming message, draft the right reply in your tone, and send it — or leave it for review.
An AI email agent is an assistant connected to your mailbox that reads each incoming message, decides how to handle it, and drafts or sends a reply in your tone — booking appointments, answering from your knowledge base, and escalating to a person when a message needs human judgement.
What it does
- Watches a connected mailbox and reads every inbound message in real time.
- Sorts each message into the categories you define and acts on your rule for that category.
- Drafts a reply in your tone — and either saves it for review or sends it automatically, your choice per category.
- Books appointments and quotes facts from your knowledge base instead of improvising.
How it works
- Connect your mailbox
Securely connect a Microsoft 365 mailbox; sign in and grant access to read and reply.
- Set the rules
Define routing categories and what the agent does with each — draft, auto-send, skip, or forward.
- Go live
Turn it on. Start with draft-only to build trust, then enable auto-send where you're comfortable.
Capabilities
- Reads and replies from your own mailbox
- Routing categories with a per-category action
- Draft-for-review or auto-send, configurable
- Replies in the sender's language and your tone
- Structured data tables the agent reads and updates while drafting — prices, stock, records
- Sender recognition — knows returning senders and tailors the reply
- Calendar booking and confirmations inside the thread
- Shareable documents linked into replies
- Knowledge base grounding so answers are accurate
Who it's for
Turn enquiry emails into confirmed appointments without manual back-and-forth.
Answer the repetitive questions automatically; route the rest to the right person.
Reply with the right brochure, price list, or document attached automatically.
Keep the inbox moving when no one has time to triage it.
Frequently asked questions
What is an AI email agent?
An AI email agent connects to your mailbox, reads each incoming message, drafts a reply in your tone, and either saves it for review or sends it automatically based on rules you set.
Does it send emails automatically?
Only where you allow it. Each routing category has its own action — draft for review, auto-send, skip, or forward — so you stay in control.
Which mailboxes can it connect to?
Microsoft 365 today, with Google Workspace planned. You connect your own mailbox and can disconnect at any time.
Will replies sound like us?
Yes — you set the tone and rules in the agent's instructions, and it grounds answers in the knowledge you upload rather than inventing them.
Can it book appointments by email?
Yes. Connect a calendar and the agent proposes and confirms times directly in the email thread.
Ready to build your email agent?
Set it up in minutes — no code, no infrastructure to manage.
Get in touch